Frequently Asked Questions kis198
for Malaysian Players

kis198 uses industry-level data encryption to ensure all personal information and financial transactions of members are stored securely. Every connection to our website runs through encrypted HTTPS protocol. We do not share your personal information with third parties without consent, and all data is processed in accordance with strict privacy policies.

Never. Your OTP (One-Time Password) is for your use only and must not be shared with anyone — including individuals claiming to be kis198 staff. Our support team will never ask for your OTP under any circumstances. If you receive such a request, treat it as a fraud attempt and report it to us immediately.

Yes, kis198 supports two-step verification as an added security layer for your account. Once enabled, every new login attempt will require verification via a code sent to your registered mobile number or email. We strongly encourage all members to activate this feature to add further protection to their accounts.

Change your password immediately through the account settings page. Then contact the kis198 support team via 24/7 live chat or email to report the situation. Our team will help review account activity and, if necessary, temporarily restrict access while an investigation is carried out. Keep evidence of any suspicious activity to assist the investigation process.

Use a unique and strong password — combine uppercase letters, lowercase letters, numbers and symbols. Avoid using your date of birth, name or easily guessed numbers. Do not use the same password for other accounts. Change your password regularly and make sure you log out after playing, especially if using a device shared with others.

Withdrawals at kis198 are processed within 1 hour. This applies to all supported withdrawal methods including Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost and cryptocurrencies such as USDT, BTC and ETH. Make sure your account has completed KYC verification beforehand so the process is not delayed.

No. Winnings obtained from a bonus can only be withdrawn after the wagering requirement has been fully met. For example, if you receive a bonus of RM100, you need to wager RM2,500 (RM100 × 25 times) before those bonus winnings can be withdrawn. Your original deposit balance is not affected and can be withdrawn separately according to the applicable terms.

The minimum amount for each withdrawal at kis198 is RM100. This applies to all available withdrawal methods — Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, USDT, BTC and ETH. Make sure your account balance is sufficient before submitting a withdrawal request.

This is a standard security measure to prevent money laundering and fraudulent activity. By ensuring funds enter and leave through the same method, kis198 can verify that the transaction is made by the legitimate account owner. If you need to use a different withdrawal method, please contact our customer support for further guidance.

kis198 does not charge hidden fees for withdrawals. The amount you request will be processed in full, subject to the minimum of RM100. However, third-party payment service providers may impose their own charges which are beyond our control — we encourage you to check with your respective provider for the latest information.

Your username must be unique, contain between 6 and 20 characters, and may use letters and numbers. Your password must be at least 8 characters and combine uppercase letters, lowercase letters and numbers for better security. Avoid using easily guessed personal information such as your full name or date of birth as your kis198 password.

Visit the kis198 Login page and look for the new account registration option. Fill in the form with your username, password, mobile number and an active email address. You must be 21 years of age or older to register. Once your account is activated, you can make your first deposit from as low as RM20 and will be eligible for the welcome bonus.

No. Each player is only permitted to hold one account at kis198. Registering or using multiple accounts is a serious violation of our terms and conditions. If found in breach of this rule, all accounts in question may be suspended and any pending winnings or bonuses may be voided. This is to ensure fairness for all players.

You can request account closure by contacting the kis198 support team via live chat or email. Make sure all withdrawals have been completed before submitting the request, as any remaining balance may not be recoverable after the account is closed. The closure process typically takes a few business days after the request has been received and confirmed.

You must be at least 21 years old to register and play at kis198. This is a legal requirement for online gambling activities. All account applications are subject to age verification, and kis198 reserves the right to request proof of age at any time. Registration by individuals below this age limit is strictly prohibited.

KYC (Know Your Customer) verification is an international compliance requirement that helps kis198 prevent fraud, money laundering and unauthorised use of accounts. This process also protects you as a player — by ensuring only you can access the funds in your account. It is standard practice across all internationally licensed gambling platforms.

kis198 may request account verification at any time — most commonly during your first withdrawal request or when transaction amounts reach a certain threshold. You may also be asked to verify your identity if there is unusual activity on your account, or during periodic security reviews carried out by our team.

Yes, this is a mandatory requirement. The full name registered on your kis198 account must match the name on your payment account — whether that is Touch 'n Go eWallet, DuitNow, a bank account for FPX, or your crypto wallet. A name mismatch may result in your withdrawal being rejected or your account being suspended pending verification.

If verification is rejected, you will receive a notification along with the reason for rejection. Common reasons include documents that are unclear, incomplete or do not match. Resubmit the corrected documents — ensure photos or scans are clear, not cropped, and show all relevant details. Contact kis198 support if you need further guidance on what documents to submit.

All documents submitted for KYC purposes — including copies of your MyKad or passport — are stored in an encrypted environment and can only be accessed by authorised staff. We do not sell, transfer or disclose this information to third parties without your consent, except where required by law. Our full privacy policy is available on the Privacy Policy page.

kis198 offers a welcome bonus of 100% on your first deposit up to RM300. For example, if you deposit RM100, you will receive a RM100 bonus bringing your balance to RM200. If you deposit RM800 or more, the maximum bonus of RM300 will be credited, bringing your balance to RM1,100. A wagering requirement of 25 times the bonus value must be met before bonus winnings can be withdrawn.

The wagering requirement at kis198 is calculated based on the bonus value only, not the deposit amount. The wagering rate is 25 times the bonus received. For example: deposit RM100 → bonus RM100 → you need to wager RM100 × 25 = RM2,500 before bonus winnings can be withdrawn. Or: deposit RM800 → bonus RM300 → wagering required is RM300 × 25 = RM7,500.

No. The kis198 welcome bonus can only be claimed once per player — for your first deposit. We therefore encourage you to consider your first deposit amount carefully to maximise the bonus benefit of up to RM300. Once the welcome bonus has been used, you can still enjoy other promotions available to existing members.

Yes, bonuses at kis198 have a validity period. Each credited bonus must be used within the specified period — if not used before the expiry date, the bonus will be automatically forfeited. The expiry date of each bonus will be stated when it is credited to your account. Please check the relevant bonus terms or contact our support for more information on the validity period of a particular promotion.

Yes, you can request cancellation of an unused bonus by contacting the kis198 support team. However, once you have started using the bonus in games, cancellation may not be possible. If a bonus is cancelled, any winnings obtained using that bonus may also be forfeited. We encourage you to read the full terms before accepting any bonus.

The kis198 VIP programme has four tiers: Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%) and Platinum (up to 1.5%). The more active you are, the higher your VIP tier, and the greater your weekly cashback. This cashback is credited automatically every week based on your gaming activity at kis198.