kis198 Privacy Policy

1 Introduction and Scope of This Policy

This Privacy Policy is issued by kis198 to inform all users and registered players about the personal information handling practices we follow. It applies to all activities you carry out on the kis198 website, including the account registration process, deposits, withdrawals, and use of online games.

By registering an account or continuing to use kis198 services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. We encourage you to read this document carefully and to contact us if you have any questions.

2 Personal Information We Collect

kis198 collects personal information to enable us to provide a secure service, meet regulatory obligations, and ensure a smooth playing experience. The information collected covers the following categories:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth to verify the minimum age requirement of 21 years
• An active email address for account communications
• Mobile phone number for two-factor authentication
• e-wallet or bank account details used for deposits and withdrawals
• IP address, browser type and device technical data when accessing the platform
• Game activity records and financial transaction history in the account
• Any communications sent to our customer support team

We only collect information directly necessary to run platform operations. No sensitive information such as passwords is stored in plain text — all access credentials are encrypted using industry standards.

3 How Personal Information Is Used

The personal information collected is used exclusively for the following purposes:

• Processing new account registrations and verifying player identity
• Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH)
• Managing withdrawals within the specified timeframe
• Sending notifications related to accounts, bonuses and service updates
• Investigating and resolving any complaints or disputes raised
• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) legal requirements
• Detecting and preventing fraud, account misuse and suspicious activity
• Improving the platform based on usage analysis and player feedback

kis198 does not use personal information for third-party marketing purposes, and we do not sell player data to any external party.

4 Sharing Information with Third Parties

In limited circumstances, kis198 may share personal information with the following parties solely for legitimate operational purposes:

• Payment service providers that process your deposits and withdrawals
• Game software providers that operate games on our platform
• Regulatory authorities and law enforcement when lawfully required
• Technical consultants and security auditors bound by strict confidentiality agreements

All third parties involved are required to comply with data security policies that are equivalent to or stricter than our own standards. Data sharing is carried out only to the extent necessary for the stated purposes.

5 Your Rights Regarding Personal Data

As a player registered with kis198, you have the following rights regarding the personal information we hold:

• The right to access a copy of the personal information we hold about you
• The right to amend or correct any information that is inaccurate or out of date
• The right to request deletion of personal information, subject to retention requirements mandated by law
• The right to restrict or object to data processing in certain circumstances
• The right to obtain information about data retention periods and deletion policies
• The right to lodge a complaint with the relevant authority if you believe your privacy rights have been breached

To exercise any of these rights, please contact our customer service team via Live Chat 24/7 or by email at [email protected]. We will process your request within a reasonable timeframe.

6 Cookies and Tracking Technologies

The kis198 website uses cookies and similar technologies to improve user experience and analyse platform performance. The types of cookies used are:

• Session cookies — required to maintain your login status during an active session
• Functional cookies — store your language preferences and display settings
• Performance and analytics cookies — help us understand how players interact with the platform for improvement purposes

You can control or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.

7 Technical Security Measures

kis198 implements multiple layers of technical and organisational security to protect personal data from unauthorised access, disclosure, alteration or destruction:

• Data encryption in transit using TLS/SSL protocol
• Role-based access controls with multi-factor identity verification for internal staff
• Continuous security monitoring and periodic system auditing
• Clearly documented security incident response procedures
• Mandatory data security training for all staff who handle player data

While we take all reasonable steps to protect your information, no security system can provide absolute guarantees. We encourage players to also take precautions such as using a strong password and not sharing account credentials with anyone.

8 Data Retention Periods

Your personal information will be kept for as long as necessary to fulfil the purpose of collection, or as required by applicable laws and regulations. In general:

• Active account data is retained for as long as your account remains active on the platform
• Financial transaction records are kept for the period required by AML requirements and financial law
• Customer support communication logs are retained for complaint resolution and service improvement purposes
• After account closure, certain data may remain stored for ongoing regulatory compliance

When the retention period ends and there is no legal obligation requiring continued retention, the data will be securely deleted or anonymised.

9 Age Restrictions and Child Protection

The kis198 platform is for players aged 21 and above only, in line with the minimum age requirement for gambling activities under the licensing we comply with. We take strict measures to ensure underage players do not have access to our services.

During the registration process, we require age verification through a valid identification document. If we find that false information has been provided regarding age, the account will be suspended immediately and any remaining balance will be frozen in accordance with established procedures.

kis198 does not intentionally collect any personal information from individuals under the age of 21. If we confirm that such information has been collected unintentionally, it will be deleted promptly.

10 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, our team is ready to help:

• Email: [email protected] — response within business hours
• Live Chat 24/7 — available in Bahasa Melayu and English at all times
• Through the "Contact Us" section on our FAQ page

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. Your satisfaction and trust in the kis198 platform is our priority.